Note the folder path for the User Templates folder. You do need to look, since it is possible for a user to select a non-default folder as the Templates folder, and if you place your templates somewhere other than the designated folder, you won't be able to see them when creating new documents.
Here are instructions for how to find the location of the Office Templates folder for Office 2003 through 2016.
In order to do that, you have to know where this folder is located, and that location is far from obvious. Word, Excel and Outlook templates that you create should be stored in the Office Templates folder, or a sub-folder underneath it.
